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Key Holder (Dover, NH)

Key Holder (Dover, NH) • Management Position • Reports To Store Manager

We are seeking a full-time Key Holder (40 hrs/week) to join our team! 

As a Key Holder, enjoy a liberal store discount and join our 401K program!

The Key Holder is instrumental in the operations of our store and plays a key role in the absence of the store manager. Key Holders ensure the highest standards of customer service and direct those projects and responsibilities delegated by the Store Manager.

Job Description

Essential Duties:

  • Opening and closing the store in the absence of the store manager
  • Safety and security, as assigned
  • Overseeing the tasks assigned to store team
  • Assist in the training of store team to ensure optimum performance and customer service
  • Oversees store team in the absence of the store manager to ensure optimum performance and customer service
  • Assists in inventory maintenance; general housekeeping
  • Oversee receiving of merchandise, processing shipments and/or store stocking as well as management of cash & receivables in accordance with company procedures as assigned or in the absence of management
  • Work with management team to achieve established sales and productivity goals
  • Assisting in maintaining the good working condition of store equipment and fixtures
  • Work with management to develop and execute ideas and activities to increase store traffic
  • Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained
  • Set the example and consistently execute the highest standards relative to providing quality customer service to all Rocky’s customers
  • Resolve customer complaints in a manner that is timely, courteous and discreet
  • Authorize acceptance of checks, etc, in a manner that is consistent with company policy
  • Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
  • Attend mandatory monthly store meetings
  • Other responsibilities as assigned by store management

Qualifications, Knowledge, Skills and Abilities

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education/Experience:

High School degree, some college preferred; or equivalent combination of education and experience. Experience in a retail environment supervising others.

Language Ability:

Must be able to read and interpret documents; speak effectively before groups of customers or employees of organization.

Math Ability:

Should be able to calculate figures and amounts and apply basic concepts of math.

Reasoning Ability:

Should be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; also be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

Must have knowledge of retail computer systems, electronic cash registers, Microsoft Word, Microsoft Excel, and Microsoft Outlook. Knowledge of Ceridian Dayforce and Epicor Eagle a plus.

Certificates and Licenses:

None required.

Supervisory Responsibilities:

This job has supervisory responsibilities including overseeing the store team in the absence of the store manager to ensure optimum performance and customer service.

Work Environment:

The noise level in the work environment is usually moderate. Flexible hours of availability are required due to the demands of the retail environment.

Physical Demands:

The minimum physical requirements for this position include:

  • Lifting at least 7 to 10 lbs on a routine basis; lifting may exceed 40 lbs in certain instances;
  • Bending, climbing and twisting are routine; the position requires the ability to retrieve, stock, and move product;
  • Manual dexterity; working with cash registers and computers, assembly of some products; ability to quickly make appropriate change for customers
  • The ability to see and read product labels, dispense product knowledge, and communicate with our customer base.
  • Ability to stand and walk store consistently for up to 4 hours or more at a time.
  • Ability to physically handle all merchandise purchased by customers to scan, bag and place back in the customers shopping cart.
  • Ability to physically use a scanner to scan all merchandise and to use Point of Sale keyboard for all transactions.
  • Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set for in the sales associate job description.
  • Ability to restock all cash wraps area shelves with product and ability to clean and dust all shelves daily.

    Will you attach a resumé to this application?*

    Contact Info

    First Name*
    Middle Name*
    Last Name*
    Email*
    Phone*

    Current Address

    Street*
    City*
    State*
    Zip*

    Previous Address

    Street
    City
    State:
    Zip

    Education

    Graduated High School/GED*
    School
    City
    State:
    Are you currently attending?
    School
    City
    State:
    Graduated College*
    School
    City
    State:
    Degree
    Major Field of Study
    Any Additional Education
    Are you currently attending?
    School
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    Degree
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    Skills

    Check all that apply.

    Please answer these questions

    How did you hear about the position?
    Did an associate refer you? Who?
    Have you ever worked at Rocky’s before?*
    What location?
    From (MM/DD/YYYY):
    To (MM/DD/YYYY):
    What position did you hold?
    Have you ever applied to Rocky’s before?*
    If so, when? (MM/DD/YYYY)
    For what position?
    Are any of your relatives currently working for Rocky’s?*
    Name of relative:
    What location do they work?

    Work Availability and Wages

    Work schedules/hours are based on the needs of the business and are subject to change weekly. Availability for evening and weekend hours is also required.

    Can you work a flexible schedule?*
    Applying For* (Full/Part):
    Applying For* (Temp/Perm):

    Schedule

    Providing an availability schedule does not guarantee hours or commit to a set schedule.

    Sunday Start:
    Sunday End:
    Monday Start:
    Monday End:
    Tuesday Start:
    Tuesday End:
    Wednesday Start:
    Wednesday End:
    Thursday Start:
    Thursday End:
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    Friday End:
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    Saturday End:
    Available To Start (MM/DD/YYYY)
    Desired Pay (USD)*
     

    Employment History

    Do you have a past employment history? *

    Company Name
    Street
    City
    State
    Zip
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    Phone Number
    Fax Number
    Email Address
    Job Title
    Job Duties
    Supervisor Name and Title
    May we contact your supervisor?
    Start Date (MM/DD/YYYY)
    End Date (MM/DD/YYYY)
    Reason for leaving

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    Employment History 2

    Company Name
    Street
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    Supervisor Name and Title
    May we contact your supervisor?
    Start Date (MM/DD/YYYY)
    End Date (MM/DD/YYYY)
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    Employment History 3

    Company Name
    Street
    City
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    Phone Number
    Fax Number
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    Job Title
    Job Duties
    Supervisor Name and Title
    May we contact your supervisor?
    Start Date (MM/DD/YYYY)
    End Date (MM/DD/YYYY)
    Reason for leaving

    Additional Experience or Qualifications

    List any other experience, skill or qualification which you believe should be considered in evaluating your qualifications for employment. You may include verified work performed on a volunteer basis. You may include military service which you would like considered in connection with your application for employment. You may exclude organizations which indicate race, creed, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, HIV/AIDS status, domestic violence victim, homelessness, national origin, age, and disability, military or veteran’s status, Vietnam era veteran, or being a member of the reserves or national guard.

    Eligibility for Employment

    Only U.S. citizens or aliens who have a legal right to work in the U.S. are eligible for employment. Can you, upon employment, provide genuine documentation establishing your identity and eligibility to be legally employed in the United States?

    Equal Opportunity Employment

    Applicants for employment are considered without regard to race, religious creed, color, religion, sex, sexual orientation, gender identity or expression, transgendered status, marital status, pregnancy, genetic information, citizenship, national origin, ancestry, age, handicap, past or present physical or mental disability, mental retardation, HIV/AIDS status, domestic violence victim status, homelessness, whistleblower activity, military or veteran’s status, Vietnam Era Veteran, or being a member of the Reserves or National Guard. It is unlawful in Connecticut, Massachusetts, Maine and Rhode Island to administer a lie detector test as condition of employment or continued employment. It is unlawful in Maine to base an employment decision on a previous assertion of a claim or right under the Maine Workers’ Compensation Act. An employer who violates this law will be subject to criminal penalties and civil liability.

    Notification and Agreement

    I understand that this employment application, and/or the granting of an interview, does not represent a contract or promise of employment or of future benefits by Rocky’s Hardware, Inc. I understand and agree that if hired, my employment will be at-will and may be terminated, with or without cause, at any time by either myself or my employer. I also understand that this statement supersedes any and all oral representations made by agents or representatives of Rocky’s Hardware, Inc.

    I certify that all answers given by me are true, accurate and complete. I understand that the falsification, misrepresentation or omission of fact on this application or any other accompanying or required documents, will be cause for denial of employment or immediate termination of employment, regardless of when or how discovered.

    I authorize the investigation of all statements and information contained in this application. I release from all liability anyone supplying such information and I also release Rocky’s Hardware, Inc. from all liability that might result from making an investigation.

    If hired, I agree to abide by all of the company rules and regulations, and understand that if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written, by any representative or agent of the Company, at any time, can constitute a contract of employment. I understand the Company and all Plan Administrators shall have the maximum discretion permitted by law to administer, interpret, modify, discontinue, enhance or otherwise change all policies, procedures, benefits or other terms or conditions of employment. No representative or agent of the company has the authority to enter into any employment agreement on behalf of Rocky’s Hardware, Inc., or to make any change or exception to any policy, procedure, benefit or other term/condition of employment other than in a document signed by the President, or to make any agreement contrary to the foregoing.

    I acknowledge that I have read and understand the above statements and hereby grant permission to confirm the information supplied on this application by me. I also acknowledge that I have read and understand the above statements and certify that the information on this application is true, complete and correct.

    APPLY FOR THIS POSITION NOW!

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