Paint Sales Specialist (Liberty St. Springfield, MA)

Position Summary

The primary responsibilities of our Specialty Paint Sales Associate positions are to maintain outstanding customer service, uphold our Mission and Core Values, help create the best paint department experience possible, generate profitable sales, merchandise product, and support the store management team. Specialty Paint Sales Associates are viewed as subject matter experts and tasked with specialized duties that include giving color and paint product selection advice, receiving product, and overseeing the paint department.

Major Responsibilities

  • Maintain the paint counter, aisles and ensure chip-chart is stocked and organized and merchandised attractively.
  • Offer color matching expertise including knowledge of any tint software and the safe operation of all paint mixing and tinting equipment.
  • Ensure that the paint department is performing (on a weekly basis) to the expectations of the Store Manager.
  • Demonstrate in-depth knowledge of paint properties and components to provide the customer the product they need for their job.
  • Build strong professional relationships with both retail and B2B client base to ensure repeat business
  • Understand and upsell to more profitable product lines when appropriate.
  • Maintain awareness of all promotions and advertisements.
  • Execute the daily operational, day to day goals and priorities assigned by store management.
  • Ability to safely operate including related software.
  • Ensure all areas of paint department are fully stocked with no missing product or ‘outs’
  • Assist in the training and development of peers.
  • Actively participate in daily huddle meetings.
  • Uphold merchandising and store cleanliness standards.
  • Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
  • Aware of and able to respond to safety issues.
  • Aid customers in locating merchandising in store, on acehardware.com, as well as processing special orders.
  • Solicit customers to open an Ace Rewards card.

Minimum Requirements

Experience:

  • Minimum 5 years paint store experience that includes extensive color matching, and frequent use of all related software and mixing equipment
  • 3 – 5 years experience in a retail hardware environment in a customer-facing role
  • Minimum 3 years experience in B2B paint sales

Skills/Knowledge

  • Knowledge of retail computer systems, color tinting software, MS Word and Excel.
  • Excellent interpersonal ‘people’ skills.
  • Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multitask.
  • Ability and willingness to work flexible hours including evenings, weekends and holidays.
  • Fully proficient with color matching including a thorough understanding of how color, shade, tone, tinting, shading, hue, saturation and value factor into color matching.
  • Demonstrate an expert level of knowledge relative to the selection of appropriate bases in the matching process.
  • Demonstrate an expert level understanding of paint components including pigments, binders, solvents (liquids) and additives and how they affect the final product.
  • Ability to determine sheens and textures to meet the customer’s expectations.
  • Sales and marketing experience with retail with ‘upselling’ skills.
  • Ability to sell the ‘entire project’ by recommending brushes, rollers, tape and surface preparation products to suit the customer’s needs.
  • Ability to safely use all mixing equipment.

Physical Requirements

  • Must be able to lift 65 pounds frequently to load and unload customer orders.
  • Ability to stand for an extended period of time.
  • Move and handle boxes of merchandise and fixtures throughout the store.

Employment Application Springfield MA - Liberty

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List any other experience, skill or qualification which you believe should be considered in evaluating your qualifications for employment. You may include verified work performed on a volunteer basis. You may include military service which you would like considered in connection with your application for employment. You may exclude organizations which indicate race, creed, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, HIV/AIDS status, domestic violence victim, homelessness, national origin, age, and disability, military or veteran’s status, Vietnam era veteran, or being a member of the reserves or national guard.

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Equal Opportunity Employment

Applicants for employment are considered without regard to race, religious creed, color, religion, sex, sexual orientation, gender identity or expression, transgendered status, marital status, pregnancy, genetic information, citizenship, national origin, ancestry, age, handicap, past or present physical or mental disability, mental retardation, HIV/AIDS status, domestic violence victim status, homelessness, whistleblower activity, military or veteran’s status, Vietnam Era Veteran, or being a member of the Reserves or National Guard. It is unlawful in Connecticut, Massachusetts, Maine and Rhode Island to administer a lie detector test as condition of employment or continued employment. It is unlawful in Maine to base an employment decision on a previous assertion of a claim or right under the Maine Workers’ Compensation Act. An employer who violates this law will be subject to criminal penalties and civil liability.

Notification and Agreement

I understand that this employment application, and/or the granting of an interview, does not represent a contract or promise of employment or of future benefits by Rocky’s Hardware, Inc. I understand and agree that if hired, my employment will be at-will and may be terminated, with or without cause, at any time by either myself or my employer. I also understand that this statement supersedes any and all oral representations made by agents or representatives of Rocky’s Hardware, Inc.

I certify that all answers given by me are true, accurate and complete. I understand that the falsification, misrepresentation or omission of fact on this application or any other accompanying or required documents, will be cause for denial of employment or immediate termination of employment, regardless of when or how discovered.

I authorize the investigation of all statements and information contained in this application. I release from all liability anyone supplying such information and I also release Rocky’s Hardware, Inc. from all liability that might result from making an investigation.

If hired, I agree to abide by all of the company rules and regulations, and understand that if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written, by any representative or agent of the Company, at any time, can constitute a contract of employment. I understand the Company and all Plan Administrators shall have the maximum discretion permitted by law to administer, interpret, modify, discontinue, enhance or otherwise change all policies, procedures, benefits or other terms or conditions of employment. No representative or agent of the company has the authority to enter into any employment agreement on behalf of Rocky’s Hardware, Inc., or to make any change or exception to any policy, procedure, benefit or other term/condition of employment other than in a document signed by the President, or to make any agreement contrary to the foregoing.

I acknowledge that I have read and understand the above statements and hereby grant permission to confirm the information supplied on this application by me. I also acknowledge that I have read and understand the above statements and certify that the information on this application is true, complete and correct.

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