Store Manager (Springfield Island Pond)

Springfield, MA (Island Pond) • Management Position • Reports To District Manager

We are seeking a Store Manager at our Island Pond Store!

As a member of management, you'll enjoy the benefits of:

  • Work/Life balance with store closing of 8pm at the latest
  • 401K employer match
  • Liberal store discount
  • Company paid 20K Basic Life
  • Company paid 20K AD&D
  • Company paid LTD coverage

This position is responsible for the daily retail operations & merchandising of the store including assigning and overseeing the completion of tasks and responsibilities delegated to the store team. This position will insure that all team members are delivering Helpful Customer Service to every customer.

Job Description

Essential Duties:

  • Analyze changes that affect the store’s operation and goals. Make necessary changes and adjustments to meet and or beat expectations.
  • Direct the retail operations of the store within company guidelines
  • Establish department and store sales goals
  • Overall responsibility for store safety and security.  Safeguarding both assets and consistently working toward and maintaining a safe environment for customers and employees
  • Oversee payroll to ensure store meets goals.
  • Report maintenance and safety issues as they arise.
  • Maintain an accurate inventory, with minimal shrink.
  • Hire and train employees to insure maximum efficiency and productivity in all departments
  • Train employees to develop and maximize their talents
  • Supervision of Assistant Store Manager(s) and Key Holder(s)
  • Supervise store team to insure optimum performance and customer service
  • Oversee scheduling of all departments and staff, promotions, transfers and terminations as needed
  • Oversee vacations, holiday and sick leave schedules
  • Resolve employee conflicts, report any harassment, EEO, or other discrimination issues to DM and HR immediately
  • Schedule and Conduct monthly store meetings
  • Complete annual performance reviews for store team in a timely and accurate manner
  • Work with Merchandising team regarding price and margin maintenance and  current price inventory levels
  • Create in store traffic building campaigns
  • Adjust personnel and inventory as needed to prepare for advertising and promotional campaigns
  • Oversee inventory shipment and receiving
  • Supervise merchandise displays for maximum sales efficiency
  • Maintain store appearance and equipment to insure maximum sales efficiency
  • Oversee all daily and weekly company checklists (daily opening and closing, game changers, weekly safety checklists, and forklift safety checklists) to ensure they are completed.
  • Maintain good contact with suppliers as needed
  • Resolve customer claims and complaints in a manner that is timely, courteous and discreet
  • Authorize refunds in a manner that is consistent with company policy
  • Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
  • Attend management and training meeting and conventions as needed
  • Participate in local civic affairs
  • Delegate maintenance of defective merchandise claims
  • Maintain safe opening and closing procedures
  • Other responsibilities as assigned by District Manager.

Qualifications, Knowledge, Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education/Experience:

Associate's degree (A. A.) or equivalent from two-year College or technical school; or five years related experience and/or training; or equivalent combination of education and experience. Demonstrated success supervising others in a retail environment and contributing to sales volume including, but not limited to personal salesmanship and “soft” suggestive selling.

Language Ability:

Must be able to read and interpret documents; speak effectively before groups of customers or employees of the organization.

Math Ability:

Should be able to calculate figures and amounts and apply basic concepts of math.

Reasoning Ability:

Should be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; also be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must possess, analytical skills including the ability to interpret and utilize information from P&Ls and other business reports.

Computer Skills:

Must have knowledge of retail computer systems, electronic cash registers, Microsoft Word, Microsoft Excel and Microsoft Outlook. Knowledge of Ceridian Dayforce and Epicor Eagle a plus.

Certificates and Licenses:

None required

Supervisory Responsibilities:

This job has supervisory responsibilities over the entire store team.

Work Environment:

The noise level in the work environment is usually moderate. Flexible hours of availability are required due to the demands of the retail environment.

Physical Demands:The minimum physical requirements for this position include:

  • Lifting at least 7 to 10 lbs on a routine basis; lifting may exceed 40 lbs in certain instances;
  • Bending, climbing and twisting are routine; the position requires the ability to retrieve, stock, and move product;
  • Manual dexterity; working with cash registers and computers, assembly of some products; ability to quickly make appropriate change for customers
  • The ability to see and read product labels, dispense product knowledge, and communicate with our customer base.
  • Ability to stand and walk store consistently for up to 4 hours or more at a time.
  • Ability to physically use a scanner to scan all merchandise and to use Point of Sale keyboard and computer keyboard for all transactions.
  • Move and handle boxes of merchandise and fixtures throughout the store
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Work Availability and Wages

Work schedules/hours are based on the needs of the business and are subject to change weekly. Availability for evening and weekend hours is also required.

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Additional Experience or Qualifications

List any other experience, skill or qualification which you believe should be considered in evaluating your qualifications for employment. You may include verified work performed on a volunteer basis. You may include military service which you would like considered in connection with your application for employment. You may exclude organizations which indicate race, creed, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, HIV/AIDS status, domestic violence victim, homelessness, national origin, age, and disability, military or veteran’s status, Vietnam era veteran, or being a member of the reserves or national guard.

Eligibility for Employment

Only U.S. citizens or aliens who have a legal right to work in the U.S. are eligible for employment. Can you, upon employment, provide genuine documentation establishing your identity and eligibility to be legally employed in the United States?


Equal Opportunity Employment

Applicants for employment are considered without regard to race, religious creed, color, religion, sex, sexual orientation, gender identity or expression, transgendered status, marital status, pregnancy, genetic information, citizenship, national origin, ancestry, age, handicap, past or present physical or mental disability, mental retardation, HIV/AIDS status, domestic violence victim status, homelessness, whistleblower activity, military or veteran’s status, Vietnam Era Veteran, or being a member of the Reserves or National Guard. It is unlawful in Connecticut, Massachusetts, Maine and Rhode Island to administer a lie detector test as condition of employment or continued employment. It is unlawful in Maine to base an employment decision on a previous assertion of a claim or right under the Maine Workers’ Compensation Act. An employer who violates this law will be subject to criminal penalties and civil liability.

Notification and Agreement

I understand that this employment application, and/or the granting of an interview, does not represent a contract or promise of employment or of future benefits by Rocky’s Hardware, Inc. I understand and agree that if hired, my employment will be at-will and may be terminated, with or without cause, at any time by either myself or my employer. I also understand that this statement supersedes any and all oral representations made by agents or representatives of Rocky’s Hardware, Inc.

I certify that all answers given by me are true, accurate and complete. I understand that the falsification, misrepresentation or omission of fact on this application or any other accompanying or required documents, will be cause for denial of employment or immediate termination of employment, regardless of when or how discovered.

I authorize the investigation of all statements and information contained in this application. I release from all liability anyone supplying such information and I also release Rocky’s Hardware, Inc. from all liability that might result from making an investigation.

If hired, I agree to abide by all of the company rules and regulations, and understand that if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written, by any representative or agent of the Company, at any time, can constitute a contract of employment. I understand the Company and all Plan Administrators shall have the maximum discretion permitted by law to administer, interpret, modify, discontinue, enhance or otherwise change all policies, procedures, benefits or other terms or conditions of employment. No representative or agent of the company has the authority to enter into any employment agreement on behalf of Rocky’s Hardware, Inc., or to make any change or exception to any policy, procedure, benefit or other term/condition of employment other than in a document signed by the President, or to make any agreement contrary to the foregoing.

I acknowledge that I have read and understand the above statements and hereby grant permission to confirm the information supplied on this application by me. I also acknowledge that I have read and understand the above statements and certify that the information on this application is true, complete and correct.